Information Technology System Administrator
Intelligent Technical Solutions
Job ID: 1009432079213
Location: Seattle, WA
Description:
**Job Description:**
Join Intelligent Technical Solutions, a dynamic and growing company, as our **System Administrator**. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
**Job Responsibilities:**
**This role is expected to be able to resolve the following technical issues with little or no assistance:**
* Workstation operating system issues of any kind.
* Printer issues of any kind.
* Standard business application (Office, etc.) issues of any kind.
* Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
* Server issues of any kind.
* Basic and intermediate networking issues.
* Escalation point for technicians
**Job Qualifications:**
* Experience with Windows and Mac OS troubleshooting.
* Experience with Server 2012 to 2022.
* Experience with VMWare and Hyper V Virtualization.
* Experience supporting M365 and Azure.
* **Minimum of three years experience in IT Support or a similar role.**
* Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
* Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
* Experience with Managed Service Providers (MSPs) is highly desirable.
* Active Server Certifications are preferred.
* **Valid driver's license and access to a vehicle for client visits.**
**Job KPIs:**
* **First-touch closed:** Each ticket that is completed with only one time entry contributes to this number
* **Utilization:** The percentage of time that you are on the clock and billing time to client tickets
* **CSAT:** Scores filled out by clients using the rating system in tickets
**Compensation:**
Pay rate ranges from **$36.36/hr up to $41.03/hr** and vary by experience and location.
* *Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.*
(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
**Benefits:**
* Paid US Holiday
* Paid Time Off
* Comprehensive Health Plans
* Life and Accident Insurance
* Accident and Disability Coverage
* Company-paid training and certification
* Retirement Security
* Health & Wellness Program
* Salary Advancement
Job Type: Full-time
Pay: $36.36 - $41.03 per hour
Expected hours: 40 per week
Application Question(s):
* Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour).
* Are you currently living in Seattle, WA? If not, kindly provide current location.
* Do you have a valid driver's license?
* Do you have a vehicle to use?
* What tech certifications do you have under your belt?
Experience:
* IT support: 3 years (Required)
License/Certification:
* Driver's License (Required)
Ability to Commute:
* Seattle, WA 98108 (Required)
Work Location: In person
Remote: False
Min Salary: 36
Max Salary: 41
Salary Frequency: hourly
Posted Date: 2024-09-03
URL: https://www.glassdoor.com/job-listing/j?jl=1009432079213
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