IT Support Specialist
Premier-Fence LLC
Job ID: 1009432703869
Location: Canton, MA
Description:
**About us**
Premier Fence is a leading Fencing Installation and manufacturing organization dedicated to providing respectful, unparalleled service to our client's needs. We foster a collaborative and inclusive work environment where innovation and growth are encouraged. Join us and be a part of a team that values expertise and is committed to excellence..
Our work environment includes:
* Modern office setting
* Food provided
**Overview:**
We are looking for a dedicated IT Support Technician with experience in ERP systems, preferably Infor CloudSuite, to join our growing team. In this role, you will be essential in maintaining and supporting our ERP system, ensuring it operates smoothly and efficiently while providing exceptional support to our users.
**Key Responsibilities:**
* **ERP System Support:** Offer expert-level support for Infor CloudSuite or other ERP systems. Troubleshoot issues, perform system updates, manage user accounts, and ensure system reliability.
* **Technical Assistance:** Provide technical support for hardware, software, and network issues, with a focus on ERP-related challenges. Resolve problems promptly to minimize disruption.
* **System Maintenance:** Execute regular maintenance tasks for ERP systems, including applying patches, performing backups, and monitoring system performance. Implement necessary improvements and optimizations.
* **User Training:** Conduct training sessions for end-users on ERP system functionalities, new features, and best practices to enhance their efficiency and system utilization.
* **Documentation:** Maintain comprehensive documentation for ERP system configurations, support procedures, and troubleshooting solutions. Create user guides and technical manuals as needed.
* **Collaboration:** Partner with IT teams, ERP consultants, and other departments to resolve complex issues, support ERP-related projects, and deploy new system features.
* **Security:** Implement and monitor ERP system security measures to protect sensitive information. Ensure compliance with security policies and address potential vulnerabilities.
**Qualifications:**
* **Education:** Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
* **Experience:** 2+ years of experience in IT support, with at least 1 year of experience working with ERP systems, preferably Infor CloudSuite.
* **Technical Skills:** Proficiency in ERP systems (Infor CloudSuite preferred), general IT tools, and troubleshooting methods. Knowledge of SQL, scripting, and database management is beneficial.
* **Soft Skills:** Strong problem-solving skills, excellent communication, and customer service abilities. Ability to work independently as well as part of a collaborative team.
* **Additional Requirements:** Flexibility to handle occasional after-hours support or on-call duties. Must be capable of lifting and moving computer equipment as needed.
* Ability to work independently and as part of a team to resolve technical issues.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Experience:
* ERP systems: 1 year (Required)
* IT Support: 2 years (Required)
* Infor Cloud Suite (ERP ): 1 year (Preferred)
Ability to Commute:
* Canton, MA 02021 (Preferred)
Ability to Relocate:
* Canton, MA 02021: Relocate before starting work (Preferred)
Work Location: In person
Remote: False
Min Salary: 23
Max Salary: 26
Salary Frequency: hourly
Posted Date: 2024-09-04
URL: https://www.glassdoor.com/job-listing/j?jl=1009432703869
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