Data Center Operator

Job ID: 4015123237

Location: Boston, MA

Description:

**Overview**
**Brief Job Description (essential functions of the job):**
The City of Boston’s Department of Innovation and Technology is seeking a Data Center Operator to join our Infrastructure Team.

**Responsibilities**
**Job Responsibilities:**
Under the general supervision of Manager or Assistant Manager of Operations, responsibilities include:

* Printing of reports, notices, and billing.
* Escalation of troubles to DoIT Management.
* Basic troubleshooting of technical issues.
* System alert monitoring.
* Password resets.
* Other related duties as required.

**Minimum Entrance Qualifications**
**Minimum Entrance Qualifications:**
* Must be technically literate and willing to learn.
* A high school diploma required; an associate's or bachelor's degree is preferred.
* Able to move objects (such as computer paper) weighing 50 pounds or more.
* Experience entering data or information into a terminal, PC, or keyboard device.
* Able to do job duties by learning through job-related materials and primarily through oral instruction and observation.
* Experience using Google Suite and Microsoft Office.
* Experience operating Xerox printers and their commands.
* Ability to act independently to interpret computer-issued error messages and take appropriate action.
* Ability to follow written and oral instructions to ensure the operation of the City's computer room equipment and to prepare and maintain logs and records.
* Must be willing to work Days/Nights, weekends, and holidays when required.
* Experience working with enterprise ticketing systems.
* Must be detail-oriented and able to consistently follow established processes and procedures.
* Must possess strong people interaction skills, including good customer service and telephone skills, as well as oral and written communication skills.
* Working knowledge & experience working with PC Hardware, Apple Products, & Software applications.
* Ability to respond to telephone calls, emails, and other requests for DoIT support. Ensures all requests are documented and entered into DoIT's ticketing system of record.
* Ability to document, track, and monitor technical problems to ensure a timely resolution.
* Ability to support and troubleshoot software and hardware problems for end-user applications and systems including but not limited to operating systems (e.g., Windows, Apple, iOS, Android), common productivity tools (e.g., Microsoft Office, GSuite/Google Apps), print drivers, web browsers, network and file shares, and other tools/systems as required.
* Ability to perform computer administrative tasks for callers that may include but are not limited to resetting passwords, unlocking accounts, and troubleshooting other routine and/or semi-routine user computer issues.
* Ability to provide timely, professional, accurate, and courteous customer support to all callers while attempting first-call resolution to problems.
* Ability to run periodic system monitoring scripts to validate applications & services are running.

**Boston Residency Required**
**Terms:**
Union/Salary/Grade: SEIU / RL-15

Hours per week: 35

Remote: False

Min Salary: 0

Max Salary: 0

Salary Frequency: yearly

Posted Date:

URL: https://www.linkedin.com/jobs/view/4015123237

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