VP, Client Services
Zaelab
Job ID: 4018374920
Location: New York, NY
Description:
Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.
**Your Responsibilities**
* Client Relationship Management:
+ Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth
+ Act as the primary point of contact for high-value clients
* Drive Revenue with Cross-Selling and Up-Selling:
+ Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential
+ Collaborate with service teams to tailor offerings to client needs and present compelling value propositions
* Strategic Planning:
+ Develop and implement account expansion strategies aligned with the company's growth objectives
+ Analyze market trends and client feedback to identify new business opportunities
* Performance Monitoring:
+ Monitor and analyze client performance metrics to ensure client satisfaction and retention
+ Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets
* Cross-Functional Leadership:
+ Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth
**Requirements**
* Minimum of 8-10 years in account management, client services, or business development within the tech services industry
* Proven track record of successfully expanding client accounts and driving revenue growth
* Familiar selling complex enterprise deals in the $3-10 MM range
* Strong negotiation and communication skills, with the ability to build relationships at all organizational levels
* Analytical mindset with the ability to assess data and derive actionable insights to inform strategy
* Leadership:
+ Experience in leading and developing high-performing teams focused on client success and account growth
* Industry Knowledge:
+ Industry experience within Manufacturing, Healthcare, and High Tech organizations
+ In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape
**Benefits**
* Competitive compensation depending on experience and skills
* Unlimited, paid time off and vacation
* Budget for certifications and IT conferences
* Friendly team to work with around the world
* Be a team player in an agile software development environment focused on collaboration and continuous integration
* Health Insurance
* 401K
* You must be authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position or work transfers
Remote: False
Min Salary: 3
Max Salary: 10
Salary Frequency: hourly
Posted Date:
URL: https://www.linkedin.com/jobs/view/4018374920
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