IT White Glove Specialist
Atlantis IT Group
Job ID: 49ff0df6282c3e5c
Location: New York, NY, US
Description:
**Job Title: IT White Glove Specialist**
**Location: Fifth Avenue, New York (Onsite)**
**Duration: 12+ months**
**Job Description:** We are seeking a highly skilled IT White Glove Support Specialist to provide top-tier technical support at our NYC office, where our senior executives are based. This role requires exceptional customer service skills, technical expertise, and a proactive approach to problem-solving.
**Responsibilities:**
* Provide high-quality, personalized IT support to the CEO and senior executives.
* Troubleshoot and resolve hardware, software, and network issues promptly.
* Set up and configure devices, including laptops, mobile phones, and tablets.
* Ensure seamless operation of video conferencing and presentation systems.
* Manage and support office IT infrastructure, including printers, network devices, and security systems.
* Maintain detailed records of support requests and resolutions.
* Collaborate with the broader IT team to implement and support new technologies.
* Conduct regular system audits and updates to ensure optimal performance and security.
**Qualifications:**
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Minimum of 5 years of experience in IT support, with at least 2 years in a white glove support role.
* Strong knowledge of Windows and macOS operating systems.
* Proficiency in supporting Microsoft Office Suite, email clients, and other productivity tools.
* Experience with mobile device management (MDM) and remote support tools.
* Excellent communication and interpersonal skills.
* Ability to work independently and handle high-pressure situations with professionalism.
* Strong problem-solving skills and attention to detail.
* Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.
Job Type: Contract
Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)
Ability to Commute:
* New York, NY 10003 (Required)
Ability to Relocate:
* New York, NY 10003: Relocate before starting work (Required)
Work Location: In person
Remote: True
Min Salary: 55807
Max Salary: 70664
Salary Frequency: yearly
Posted Date: 2024-09-05
URL: https://www.indeed.com/viewjob?jk=49ff0df6282c3e5c
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