Manager - IT Applications Services

Job ID: 4efbd72d64f9bf03

Location: Warrenville, IL, US

Description:

**Company Description**

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

**Job Description**

Responsible for managing an IT operations group in the development and/or programming. Oversee projects and manage staff workload to meet deliverables to internal and external customers. May plan and coordinate the evaluation and effectiveness of existing applications/systems/databases and new technologies' feasibility and potential value.

Responsibilities:

* Clarify business plan by formulating specific department goals.
* Establish goals and priorities for staff/area of responsibility consistent with departmental objectives.
* Ensure deliverables are on target with goals, make modifications, and adapt to organizational goals or direction changes.
* May be responsible for team formations and associated assignments to accomplish work.
* Review accomplishments and direct progress toward goals.
* May participate in developing longer-term goals with upper management.
* Align processes with department goals.
* Review the information and take corrective action to maintain service levels and deliverables.
* Benchmark best practices and integrate them into existing processes.
* May define overall work processes for group tasks and identify better ways to perform work.
* Operate within a pre-established budget.
* Control costs by managing internal resources and containing expenses.
* Assesses resource needs (materials, tools, information) and allocates in accordance with the budget. Review expenses and prepares approval request within the authority.
* Have input into future budget recommendations with senior management.
* Articulate the interface between business objectives and departmental product and service goals.
* Develop processes for producing management reports, statistics, performance measures, etc.
* Provide continual, constructive feedback on performance results against departmental goals to senior management.
* Define the specific achievement levels needed for department success.
* May establish baseline expectations, monitor results, and encourage the group toward high-level performance.
* Select applicants with the appropriate skills required to perform group functions.
* Appraise performance against accountabilities and assesses development opportunities.
* Establish an environment where staff learns to be self-sufficient, competent, and challenged.
* Coach and monitor staff in continuous performance, improvement, and development.

**Qualifications** **Education**

* 4 Year / Bachelors Degree
* Bachelor's degree in a discipline related to functional work or role

**Years of Experience**

* 7-10 years of relevant work experience with 2-3 years of direct supervisory experience managing a team or functional area OR demonstrated ability to meet the job requirements through comparable years of applicable work experience.

**Skills and Certifications**

* Able to apply broad work experience and knowledge when analyzing complex problems.
* Must be able consistently to identify critical elements, variables, and alternatives to develop solutions.
* Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
* Able to communicate clearly and courteously with those who need to know about decisions/actions/problems.
* Able to apply excellent business acumen and collaborative skills when resolving problems.
* Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
* Able to apply expertise in all the tools or applications used to complete work assignments.
* Requires excellent communication skills with the ability to state messages clearly by using language that is easy for others to understand.

**Additional Information**

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; and/or the scope of the job may change as necessitated by business demands.

The national pay range for this role is $95,400 to $194,500 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

RRD is an Equal Opportunity Employer, including disability/veterans

Remote: False

Min Salary: 95400

Max Salary: 194500

Salary Frequency: yearly

Posted Date: 2024-09-05

URL: https://www.indeed.com/viewjob?jk=4efbd72d64f9bf03

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