IT and Data Solutions Associate

Job ID: 5762f844c13f7a68

Location: Chapel Hill, NC, US

Description:

**IT and Data Solutions Associate**

Founded in 1972, Bell Leadership Institute is a premiere leadership training and executive development company headquartered in Chapel Hill, NC. We are currently seeking a part- or full-time ***Information Technology and Data Solutions Associate*** to join our team and provide database management, analytics and reporting, and front-line tech support.

This position touches every aspect of the business and requires a solid foundation of skills in networking, hardware, software, and database management, as well as the ability to learn additional skills quickly as needed. You will support management in making cost-effective decisions regarding technology needs for data storage, maintenance, and security. This position interacts with the marketing and BD teams to help organize data structure, generate various reports with a curious eye to see what story the data tells. You will also interact with every member of the team to identify, troubleshoot, and creatively solve technology related problems. Successful candidates will have strong computer skills, excellent communication and interpersonal skills, and the ability to explain issues to technical and non-technical colleagues. Must be self-motivated, very attentive to details, and able to manage multiple tasks in a fast-paced environment. The position is in-person, Monday through Friday from 8am – 5pm.

**IT Responsibilities:**

* Diagnose and troubleshoot computer hardware problems for end users, including installations.
* Collaborate with software vendors for advanced support and issue resolution.
* Perform regular system maintenance, backups, and updates to ensure optimal performance.
* Provide technical support to trouble shoot and resolve software issues reported by end users.
* Maintain proper performance for all computers and peripherals
* Ensure high-performance functioning of office equipment, including printers and phone system
* Responsible for smooth installation and configuration for all IT resources, including device management, software updates, and security patches
* General administration of SharePoint site
* Provide training and guidance on best practices for using IT resources and ensures proper data management protocols are followed
* Coordinate service with IT and database vendors for advanced support and issue resolution
* Perform other IT related duties, as assigned.

**Data Solutions Responsibilities:**

* General administration of ACT! Database, including generating user profiles, modifying database structure and schema, supporting add ons, and performing updates
* Data support for all team members, including creating/editing layouts & dashboards, import/exports, and compiling meaningful reports from multiple data sources
* Collect, organize, and analyze data from various sources to identify trends, patterns, and insights
* Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations
* Identify and troubleshoot data quality issues and ensure data integrity
* Conduct ad-hoc analysis and create reports as needed to support decision-making

**Qualifications and Skills**

· Advanced Excel skills

· Proficiency in Microsoft 365 services and SharePoint

· Experience managing and supporting PC and Mac devices

· Experience with ACT! or similar CRM database system

· Basic knowledge of SQL

· People centric approach to technical support

· Ability to communicate issues and information to technical and non-technical people.

· Knowledge of Azure AD and InTune a plus

Job Types: Full-time, Part-time

Pay: $24.00 - $34.50 per hour

Expected hours: No less than 25 per week

Experience:

* Database management: 3 years (Preferred)

Ability to Commute:

* Chapel Hill, NC 27516 (Required)

Ability to Relocate:

* Chapel Hill, NC 27516: Relocate before starting work (Required)

Work Location: In person

Remote: False

Min Salary: 24

Max Salary: 34

Salary Frequency: hourly

Posted Date: 2024-09-05

URL: https://www.indeed.com/viewjob?jk=5762f844c13f7a68

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