Information Technology Apprenticeship
Kennesaw State University
Job ID: EM_7QXREnppq1bvyAAAAAA==
Location: Kennesaw, GA, United States
Description:
Information Technology Apprenticeship
Job ID: 279259
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Temporary
About Us
Are you ready to transform lives through academic excellence,
innovative research, strong community partnerships and economic
opportunity? Do you want to cultivate an inclusive environment that
encourages free expression and civil discourse? Kennesaw State
University is one of the 50 largest public institutions in the
country. With growing enrollment and global reach, we continue to
expand our institutional influence and prominence beyond the state
of Georgia. We offer more than 190 undergraduate, graduate, and
doctoral degrees to empower our 47,000 students to become thought
leaders, lifelong learners, and informed global citizens. Our
entrepreneurial spirit, high-impact research, and Division I
athletics draw students from throughout the region and from more
than 100 countries across the globe. Our university's vibrant
culture, career opportunities, rich benefits, and values
of respect, integrity, collaboration, inclusivity, and
accountability make us an employer of choice. We are part of the
University System of Georgia. We
are searching for talented people to join Kennesaw State University
in our vision.
Come Take
Flight at KSU!
Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw,
GA 30144.
Job Summary
Provides technical assistance and works closely with other
technical staff to develop and apply practical skills. Learns tools
to assist information technology with campus IT or AV systems.
Assists technical staff in fulfilling requests or resolving
incidents for all systems on campus. Provides customer service
support to the campus community. Please note this position is an
apprenticeship within Kennesaw State University Information
Technology Services department; it does not guarantee permanent
employment with the University.
Responsibilities
KEY RESPONSIBILITIES:
1. Collaborates with UITS staff to resolve technical incidents or
fulfill service requests
2. Learns to perform installations and/or configurations of
hardware and ensures user devices and/or AV equipment connect with
network, wi-fi and associated peripherals
3. Learns to identify individual component failures and replace
computer, audio, video or control system components
4. Provides technical customer service assistance while following
established procedures to resolve user technical issues
5. Learns to document and appropriately escalate incidents
Required Qualifications
Educational Requirements
High School diploma or equivalent
Required Experience
No experience required; on-the-job training provided
Preferred Qualifications
Preferred Educational Qualifications
Student currently enrolled seeking a degree.
Knowledge, Skills, & Abilities
KNOWLEDGE
KEY LEARNING OBJECTIVES:
Will acquire experience and exposure to information technology
systems, programs and processes
Will acquire experience with regulations pertaining to information
technology
Will acquire experience with regulations pertaining to storage and
handling of confidential data
Learn to accurately define incidents, problems, and events in the
trouble ticketing system
Learn to troubleshoot and resolve desktop computing and
audio-visual issues
SKILLS
Interpersonal, initiative, teamwork, problem solving, independent
judgment, organization, communication (verbal and written), time
management, project management and presentation skills
Proficient with computer applications and programs associated with
the position (i.e., Microsoft Office suite)
Attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26
institutions of higher education and learning as well as the System
Office. Our USG Statement of Core Values are Integrity, Excellence,
Accountability, and Respect. These values serve as the foundation
for all that we do as an organization, and each USG community
member is responsible for demonstrating and upholding these
standards. More details on the USG Statement of Core Values and
Code of Conduct are available in USG Board Policy 8.2.18.1.2 and
can be found on-line at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board
Policy 6.5 Freedom of Expression and Academic Freedom found on-line
at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity
Employer. The University is committed to maintaining a fair and
respectful environment for living, work and study. To that end, and
in accordance with federal and state law, Board of Regents policy,
and University policy, the University prohibits harassment of or
discrimination against any person because of race, color, sex
(including sexual harassment, pregnancy, and medical conditions
related to pregnancy), sexual orientation, gender identity, gender
expression, ethnicity or national origin, religion, age, genetic
information, disability, or veteran or military status by any
member of the KSU Community on campus, in connection with a
University program or activity, or in a manner that creates a
hostile environment for members of the KSU community.
For additional information or to file a complaint under the
provisions of this policy, students, employees, applicants for
employment or admission or other third parties should contact the
Office of Institutional Equity at English Building, Suite 225,
eeo@kennesaw.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
Background Check
• Standard Enhanced
Per the University System of Georgia background check policy, all
final candidates will be required to consent to a criminal
background investigation. Final candidates may be asked to disclose
criminal record history during the initial screening process and
prior to a conditional offer of employment. Applicants for
positions of trust with screening
results which confirm a disqualifying criminal history will be
immediately disqualified from employment eligibility.
All applicants are required to include professional references as
part of their application process. Some positions may require
additional job-based screenings such as motor vehicle report,
credit check, pre-employment drug screening and/or verification of
academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=279259&PostingSeq=1
jeid-fff4f6fc7f2aac419e8e7960ace3df9f
Remote: False
Min Salary: 0
Max Salary: 0
Salary Frequency: yearly
Posted Date:
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