Product Owner, Experience Technology

Job ID: in-368013f7615d81f8

Location: Atlanta, GA, US

Description:

Position Summary
The Product Owner, Experiential Technology, leads the Connected Experiences (CXP) product team at Mercedes\-Benz Stadium. The team oversees the development, maintenance, operation, and growth of Connected Experiences, a range of initiatives powering increasingly personalized \& differentiated event day experiences for our fans/guests. The role will be at the forefront of shaping this product, collaborating with a broad range of internal and external stakeholders to ensure its continued evolution and success.
The ideal candidate possesses a deep passion for hospitality and the use of technology to create special, unique moments for users. They will harness prior experience in emerging technology, digital platforms and/or UI/UX roles to set a vision for the CXP product and execute at a high level.
Responsibilities* *Product Ownership \& Development*
+ Own the creation, maintenance, and execution of product roadmap for Connected Experiences, including the growth and support of biometric experiences within the stadium (“MBS Express”)
+ Drive the agile development process, including sprint planning, backlog prioritization, and release cycles
+ Oversee support for CXP users, providing timely communication and resolution for any issues related to their account or interaction with any CXP experience
* *Strategy \& Vision*
+ Work with executives and key department leaders (Digital, Data Operations, I.T., Innovation, etc.) to define product strategy and long\-term vision, aligning with the organization’s strategic priorities and goals
+ Serve as an internal user advocate, influencing the direction of CXP product(s) using fan\-centric designs
* User Insights \& Research
+ Continuously gather and analyze user feedback, market trends, and performance data to identify opportunities for improvement and innovation
* *Team Leadership*
+ Manage lean, dynamic CXP Product team to organize \& catalyze broader organization to execute on roadmap
* *Stakeholder Communication*
+ Serve as the main point of contact for both internal and external stakeholders
+ Build and present regular status updates on CXP experiences, fostering awareness around product performance and progress against roadmap
* *Metrics \& KPIs*
+ Identify KPIs that meaningfully capture product’s value delivery and experiential impact
+ Monitor performance and metrics to inform decision\-making, shape strategy, and adjust priorities
+ Set near\- and long\-term milestones for MBS Express, using these markers to streamline approvals/expansion

Qualifications* Bachelor’s degree in Business, Computer Science, Marketing, or related field, or equivalent work experience.
* 3\+ years of experience in product management, particularly with digital platforms, apps, or tech\-driven products Experience in the sports or entertainment industry and/or with biometric technologies is a plus
* Strong understanding of technology, including familiarity with digital platforms, APIs, and UX design
* Demonstrated ability to identify insights from data and user feedback and turn them into actionable product strategies
* Experience leading small teams or cross\-functional projects with a focus on collaboration and communication
* Experience working in agile development environments, collaborating with developers, designers, and data teams to deliver products

Requirements* Ability to work independently and take initiative in identifying product needs and driving them to completion
* Excellent verbal and written communication skills, with the ability to clearly present ideas to various stakeholders
* Ability to work in a fast\-paced environment and adapt to changing priorities, including nights and/or weekends when required by stadium event calendar
* Strong team player with a collaborative mindset, able to work effectively with diverse teams and stakeholders
* Strong curiosity about how technology

Remote: False

Min Salary: 67630

Max Salary: 86234

Salary Frequency: yearly

Posted Date: 2025-02-03

URL: https://www.indeed.com/viewjob?jk=368013f7615d81f8

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