ServiceNow Systems Administrator

Job ID: li-4142947920

Location: Boston, MA

Description:

**Hybrid Details:**
Onsite 3 days/week

**Duration:**
5 months to start

**Job Description**
* The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non\-production environments.
* They collaborate with internal team members, community stakeholders and third\-party vendors to ensure effective planning, development and deployment of solutions that achieve desired business outcomes.
* �The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
* The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently.
* The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems.
* The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best\-practices (DevOps, security, quality assurance, etc.).

**Responsibilities:**
* Configure and maintain FSM applications, workflows, and business rules to meet business requirements
* Manage user access, security roles, and permissions within FSM
* Perform upgrades, patches, and enhancements for the FSM module
* Develop and optimize FSM processes, forms, and views
* Create and edit FSM reports, dashboards, and performance analytics
* Develop and maintain test plans, cases, and procedures for FSM
* Perform functional, regression, integration testing on FSM features
* Identify and document defects/bugs and ensure resolution
* Provide QA support for new FSM features, configurations, and upgrades
* Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience
* Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
* Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
* Assume additional responsibilities as assigned

**Required Qualifications**
* At least 5 years progressive experience and responsibility as a system administrator or end of line support, including at least 3 years experience as a ServiceNow system administrator
* High School diploma, GED, or equivalent

**Preferred Qualifications**
* Bachelor s degree or equivalent related work experience
* Higher education and/or nonprofit educational business process experience
* Experience with custom\-built products
* Expert knowledge of FSM module within ServiceNow platform
* Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development
* Familiarity with JavaScript and AngularJS

**Certifications and Licenses**
* ServiceNow Certified System Administrator certification required
* ITIL Foundation certification preferred

**Working Conditions**
* Off\-hours work will occasionally be required

Remote: False

Min Salary: 0

Max Salary: 0

Salary Frequency: yearly

Posted Date:

URL: https://www.linkedin.com/jobs/view/4142947920

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